Working at SENSE - 5 Shalnecote Grove

Staff knew how to identify and report concerns relating to people's safety. Risks were assessed and managed to reduce the risk of avoidable harm. Medicines were stored correctly, and people received their medicines as prescribed.

Some staff had worked at the service for many years and told us how much they enjoyed their job. One said, 'All the staff are amazing here, because they want to be here.'

People were supported by enough staff to meet their care needs. Everyone we spoke with told us there was enough staff to meet people's needs.

Staff received an induction when they first started working at the service which included shadowing more experienced staff. All staff were supported to obtain the care certificate which is a nationally recognised benchmark for staff induction.

Staff felt supported by the registered manager and felt able to raise make suggestions on how things could be improved. One said, 'The managers are very supportive and approachable.'

People had opportunities to follow their interests and decided their activities each day. One relative told us there was enough for people to do socially if they chose to... We saw that people were given many opportunities to go out, attend clubs or events, go shopping and on holiday.