Last updated: 9 February 2026
"Outstanding leadership, positive culture and innovative programmes, although staffing lacks details on long-serving teams or unhurried care time."
Staff aware of safeguarding and knew what to do if concerned; risk assessments and positive behaviour plans in place; one medication access issue resolved with training.
Staff said 'a good place to work', 'I feel honoured to be here', 'one of the very better places'; staff laughed and joked together with people.
The turn-over of staff was low which contributed to continuity of care; relatives confirmed staffing was enough to keep their loved one safe.
Training divided into generic and 'needs led' including specialist communication skills; staff confident they could access any relevant training.
Staff said the registered manager was 'The best manager they have ever had' and had made a 'Big difference in a positively massive way'; relatives said 'The registered manager pushes the boundaries'.
Tailored holidays to seaside resorts, London shows, pleasure beach, spa, adapted cycles, hydrotherapy, personalised communication items enabling new skills like independent eating.
Staffing levels are suitable with low turnover but no details on long-serving teams or unhurried care time.
People were cared for by suitable numbers of staff... The turn-over of staff was low which contributed to continuity of care.
AI Generated
Last inspected: September 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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