Working at SENSE - 30 Norbins Road
30 Norbins Road, Glastonbury, BA6 9JF
Operated by Sense
4 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by managers with stable staffing and a cheerful atmosphere, but standard training without specialist development and basic activities hold it back."
Safety & Risk
6/10
✓
Per 2021 targeted inspection: Staff had good knowledge of infection prevention control (IPC). All staff had received IPC training, including how to safely put on and take off PPE such as gloves, aprons, and face coverings.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Throughout the inspection there was a happy cheerful atmosphere with plenty of laughter and general banter that was friendly and appropriate to the individual.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: One staff member said there was always plenty of staff and nobody had to miss an activity due to staff not being available.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: The provider had a full training programme which staff confirmed they attended. Staff told us the training was good and they could request training specific to people's needs.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff spoke positively about the registered manager. All staff spoken with said they felt listened to and involved in the future development of the organisation.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Records showed people joined in with a variety of activities such as, visiting an animal park, swimming, and a variety of interesting day trips.
Points to consider
Only standard training and supervisions, no funded specialist qualifications or career development paths mentioned.
The provider had a full training programme which staff confirmed they attended. Per 2018 comprehensive inspection.
Basic outings like swimming, animal parks and day trips add some variety, but no dedicated coordinator or specialist programmes to enrich the role.
Records showed people joined in with a variety of activities such as, visiting an animal park, swimming, and a variety of interesting day trips. Per 2018 comprehensive inspection.
Minor lapses in PPE procedures like leaving rooms without removing gear, even with good overall infection training.
We saw staff wearing appropriate PPE when delivering personal care, but they left one room before removing it. Per 2021 targeted inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews