Working at SENSE - 296-298 Warren Farm Road
Kingstanding, Birmingham, B44 0AD
Operated by Sense
5 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Excellent safety, approachable leadership and positive culture where staff feel valued, but unclear staff retention and no dedicated activities coordinator."
Safety & Risk
8/10
✓
2021: We were assured the service were following safe infection prevention and control procedures to keep people safe. Per 2019: Risks were assessed and managed... Staff knew how to identify and report concerns... People received their medicines as prescribed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: The registered manager, with support from the deputy manager, promoted a positive culture which was reflected in feedback from staff who told us they felt valued and listened to.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Relatives and staff told us they were confident there were enough staff available to support people. We observed staffing levels and found people received timely care and support and were also supported to take part in activities outside of the home.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff told us they received training relevant to their role. One staff member told us 'The training is designed to meet people's needs. It's whatever is appropriate to people here.' Staff also received one to one supervision.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff felt able to share feedback with the registered manager and told us they found them to be approachable. One staff member said, 'The registered manager is well organised and you can go to them, or the deputy manager about anything.'
Programmes
6/10
✓
Per 2019: People were supported to take part in activities... attend church, football, swimming, meals out as well as holidays and day trips. Per 2021: Increased art and craft activities were also offered to people. People were supported to go outside every day.
Points to consider
Staffing levels are adequate to meet care needs, but no info on staff staying long-term or low use of agency workers.
Relatives and staff told us they were confident there were enough staff available to support people. We observed staffing levels and found people received timely care and support.
Activities offer variety like outings, sports and arts, but no dedicated coordinator or specialist therapy programmes.
We saw that people were supported to take part in activities that interested them. On the day of the inspection some people went out to a local group they attended regularly. Staff recognised what was important to people and supported them to attend church, football, swimming, meals out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews