Working at SENSE - 25 Old Mill Park
25 Old Mill Park, Louth, LN11 0NY
Operated by Sense
6 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"An open culture with supportive managers and strong safety systems, but no permanent manager and recent staff changes unsettled people."
Safety & Risk
6/10
✓
Systems and processes were in place to protect people from abuse. People told us they felt safe... Where incidents had occurred the managers and staff had followed local safeguarding processes.
Staff Culture
6/10
✓
The service had an open culture. Staff told us the managers were supportive and they felt able to raise issues.
Staffing Levels
5/10
!
There was enough staff available to meet the needs of people. However, relatives told us there had been a number of staff changes which they felt were unsettling for people.
Training & Dev
5/10
!
Staff had access to regular updates on topics such as first aid and moving and handling... Formal supervisions had not taken place on a regular basis.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission in post. However, the provider had started the process to register two managers.
Programmes
4/10
!
People had access to hobbies and activities... However, a relative told us due to staffing changes their family member had not accessed some of their leisure pursuits regularly.
Points to consider
No permanent manager in place, so it can be confusing who to contact for issues.
The service did not have a manager registered with the Care Quality Commission in post... relatives we spoke with were concerned that it was sometimes confusing as to who to talk to about issues.
Several staff changes recently mean the team isn't fully stable yet.
relatives told us there had been a number of staff changes which they felt were unsettling for people.
No regular one-on-one supervisions, so less structured support for staff development.
Formal supervisions had not taken place on a regular basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews