Working at SENSE - 20-32 Horton Street
20-32 Horton Street, West Bromwich, B70 7SG
Operated by Sense
6 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Supportive leadership, stable staffing and positive team culture shine through, although training lacks career development and activities miss dedicated coordination."
Safety & Risk
7/10
✓
Improvements made: risks assessed and reviewed, staff understood safeguarding and reporting, incidents now appropriately escalated, medicines given as prescribed.
Staff Culture
7/10
✓
Staff felt supported in their role; spoke highly of manager and teamwork; friendly, calm atmosphere observed.
Staffing Levels
7/10
✓
People were supported by sufficient numbers of staff with flexible levels; agency use had greatly reduced, recruitment to vacancies ongoing, staff had time and were not rushed.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: New staff had induction, Care Certificate, shadowing, further training including diabetes and epilepsy, and one-to-one supervision.
Management
7/10
✓
Staff spoke highly of the registered manager, describing them as 'clear with us about what needed to be improved and we work as a team' and 'very responsive, they respond to things very well, they get things done and they are calm'.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People supported to wide range of activities including outings to shops and lunch, sensory sessions, rambles in parks, community meetings, and 'wow' moments captured.
Points to consider
Training covers basics like induction and Care Certificate plus some specialist topics, but no funded qualifications or career development mentioned.
Per 2018 comprehensive inspection: Staff completed Care Certificate, induction, shadowing, training on diabetes and epilepsy, one-to-one supervision.
Activities include varied outings and community trips but no dedicated coordinator or specialist therapeutic programmes.
Per 2018 comprehensive inspection: Supported to furniture store, lunch out, sensory session, ramble in park, meeting others from provider services.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews