Working at SENSE - 2 and 10 Grove Road
Kings Heath, Birmingham, B14 6ST
Operated by Sense
8 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by approachable managers in an open person-centred culture, but medication record gaps like unsigned changes need fixing."
Safety & Risk
6/10
✓
Medicines administration records were completed... However, some medicines had been handwritten... not countersigned by two staff... the information was not clear where the dose prescribed was variable.
Staff Culture
8/10
✓
There was an open and transparent and person-centred culture... One staff member said, 'It is a brilliant place to work. They are so focused on each person.'
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff who had the right mix of experience and skills.
Training & Dev
7/10
✓
Staff had received the training they required to do their jobs and they also received regular supervision and appraisal... including specialist training to meet people's individual needs.
Management
7/10
✓
Staff provided feedback about the management team which suggested they could approach them and felt supported. One member of staff commented, 'I can always talk to any of the managers. They are very approachable. They know their stuff. I love working here.'
Programmes
6/10
✓
People were supported to attend activities of their choosing including day centres, physical activities such as horse riding and boating... themed evenings at the service to discover cultures, foods and events.
Points to consider
Staff numbers are enough to meet needs safely, but no details on low agency use or team stability to make workloads easy.
People were supported by sufficient numbers of staff who had the right mix of experience and skills.
Varied activities like trips, horse riding, and themed events make the day interesting, but no dedicated coordinator or specialist programmes mentioned.
People had visited places they wanted to such as boating trips, holidays... horse riding and boating and clubs... themed evenings... Christmas and Halloween.
Medication records had some gaps like unsigned changes and unclear instructions for changing doses.
Some medicines had been handwritten on the records... These had not been countersigned by two staff... the information was not clear where the dose prescribed was variable.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews