Last updated: 10 February 2026
"Supportive managers and compassionate culture with good training, but managers cover short-staffed shifts and activities lack a dedicated coordinator."
Strong safeguarding with 'no safeguarding concerns over the last three years', holistic risk management involving relatives and professionals, prompt fixes to environmental issues.
Staff feel 'well supported by the management team... managers are compassionate and empathetic'; attend monthly meetings and report effective communication.
Enough qualified, skilled staff with robust recruitment and continuity from regular long-serving team, but 'if the service is short-staffed, [managers] will step in to cover shifts'.
Thorough induction with training sessions, nationally recognised qualifications, specialist training in behavioural de-escalation and Sign Supported English, supervision every three months.
Staff praised managers as 'skilled and knowledgeable... very supportive, helping staff manage hospital appointments and swap shifts... step in to cover shifts'; relative noted 'manager’s door is always open'.
Regular variety including swimming, football matches, annual holidays, weekly horse and carriage, Autumn Fair stall, Kings coronation events, fundraising, and household chores.
Staffing levels are adequate but managers sometimes cover shifts when short staffed.
If the service is short-staffed, [managers] will step in to cover shifts, including sleep-ins.
Varied outings and community events but no dedicated activities coordinator or specialist therapeutic programmes.
People had good opportunities of community inclusion... swimming and going to football matches... Autumn Fair... horse and carriage once a week.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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