Working at Selwyn Court
1-3 Bilston Lane, Willenhall, WV13 2QF
Operated by Glenthorne Care Services Limited
37 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Supportive management and positive culture, but no activities programme or coordinator and past staff turnover hold it back."
Safety & Risk
7/10
✓
Safeguarding procedures were in place and followed when needed. Improvements had been made and medicines were stored, managed and administered in a safe way.
Staff Culture
7/10
✓
A positive culture was reflected by the management team across the service which was reflected by staff.
Staffing Levels
6/10
✓
There were enough staff available for people and they did not have to wait for support. We saw call bells were answered promptly.
Training & Dev
6/10
✓
Per 2023 Feb comprehensive inspection: Staff received appropriate training and supervision to help them acquire the skills and knowledge to fulfil their role and responsibilities.
Management
7/10
✓
Staff felt supported by the management team and were listened to. One staff member said, 'The manager and owner are very supportive, I know I can knock the door if I am concerned.'
Programmes
3/10
✕
Per 2023 Feb comprehensive inspection: There were not enough meaningful activities taking place which would give people the opportunity to choose what they wished to do. There was no regular timetable of activities, nor was there a nominated person to support activities.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care.
Per 2023 Feb comprehensive inspection: There were not enough meaningful activities taking place which would give people the opportunity to choose what they wished to do. There was no regular timetable of activities, nor was there a nominated person to support activities.
Staffing is adequate but past high staff turnover means not a super stable team yet.
Per 2023 Feb comprehensive inspection: People were not always supported by a regular staff team that got to know them well. One relative told us, 'There have been a lot of changes in care staff recently.'
Only standard training like safeguarding and basic skills, no specialist courses or funded qualifications.
Per 2023 Feb comprehensive inspection: Staff received appropriate training and supervision to help them acquire the skills and knowledge to fulfil their role and responsibilities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews