Working at Selly Park

Staff miss training on key areas like mouth care and preventing falls.

We saw oral healthcare training had not been completed by any staff members... no training had been completed in relation to 'falls'.

Staffing levels cause waits for morning care at busy times.

one person on our first day had not received their morning care support until 11.35... 'The problem is not enough staff, sometimes you don't have a wash until nearly lunch time.'

Risk assessments for seizures and dehydration are not always consistent or up to date.

there was some inconsistency in risk assessments for three people at risk of seizures... the risk assessment had not reflected the monthly review notes.