Working at Segensworth Road

Staff had received training in safeguarding and understood the signs and types of abuse. They were confident in how to raise concerns... Incidents and accidents were thoroughly investigated and acted upon by staff. Lessons were shared among the staff team.

Staff thoroughly enjoyed working at the service and were proud to be part of the team, comments from staff included, 'I love working here, I absolutely love it, we've got a really good team here' and 'The [people] are really happy which makes me really proud of the team.'

There were sufficient numbers of staff available to support people safely. The registered manager had recruited more permanent staff since they started managing the service. This meant the use of agency staff was very minimal and this had improved the continuity of care being provided.

The registered manager had only been in post since April 2019 and had made a marked positive impact... Staff told us that there had been a significant change since their arrival, comments from staff included, 'I think he is a breath of fresh air', 'If you suggest something that really needs to be sorted he gets on it', and 'Everything is so much more positive.'

The provision of meaningful activities for people in the service was very good... For example, one staff member had found an activities club that provided archery and off-roading activities. People were attending these activities and thoroughly enjoyed them.