Working at Segal Gardens
436 Fleet Lane, St Helens, WA9 2NH
Operated by H.W.C.G.S. Care Limited
15 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive managers and a positive culture where staff feel valued, but COVID-related staffing pressures and basic activities without a coordinator hold it back."
Safety & Risk
8/10
✓
Per 2018 comprehensive inspection: Detailed risk assessments, good safeguarding understanding, safe medicines management, monthly incident reviews for learning. Recent 2022 IPC: Assured on PPE, testing, outbreaks, vaccinations.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff felt valued, appreciated, motivated, passionate, supported; described houses as calm, homely, a pleasure to work in.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Enough suitably qualified staff deployed using only provider-employed core teams per house. Recent 2022: Measures in place to mitigate COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Comprehensive induction with shadowing, house-specific training on residents' needs, regular one-to-one supervision, support to develop new skills.
Management
8/10
✓
Per 2018 comprehensive inspection: Staff felt extremely supported by registered managers, confident discussing issues openly, described managers as knowledgeable and approachable.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Detailed activities planner, on-site gym, jacuzzi, sensory garden, allotment, support for outings, hobbies, social skills.
Points to consider
Staffing is adequate with consistent core teams but COVID caused staff pressures that needed mitigation measures.
Recent 2022: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Some activities like gym, garden, and outings add variety but no coordinator or specialist programmes.
Per 2018 comprehensive inspection: detailed activities planner... on-site gym, jacuzzi, sensory garden and allotment
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews