Working at Sefton New Directions Limited - Poplars Resource Centre

Systems for reporting concerns were robust... Risk assessments were completed... Risk was effectively managed. Medicines were well managed and there was only one reported medicines' error in the previous 12 months.

Staff told us that they felt well supported... Staff spoke with confidence regarding their role and influence over the development of the service and the culture. Staff were supported to express their views... at team meetings.

Most staff had worked at The Poplars for a long time and were deployed in sufficient numbers to provide safe care. Regular bank staff were used to ensure consistency when cover was required.

Staff were given an induction in accordance with recognised standards... regular additional training to improve their skills... opportunities to complete accredited training to support their career development. 'The training and supervision are regular.'

The registered manager, provider and staff promoted an open, positive culture with a focus on high-quality, person-centred care. The registered manager and provider made effective use of audits and other sources of information to review and improve practice.