Working at Sefton New Directions Limited - Hudson Road

Risks were assessed and managed well. People received their medicines as they should.

Staff were highly motivated in their roles and there was an evident culture of support and learning.

There was a very low change of staffing which meant people were supported by a staff team who knew them and their preferences extremely well.

There was a thorough and comprehensive organisational training plan in place to ensure that all staff had appropriate skills to meet the needs of the people they supported.

The registered managers spent time working alongside staff modelling and demonstrating high standards of care and led by example.

Staff undertook training through the accessible bike scheme so that they could safely take people in wheelchairs bicycling in summer months, to add to the social groups and community events people could be involved with.