Working at Sefton New Directions Limited - Chase Heys Resource Centre
26 Chase Heys, Southport, PR9 7LG
Operated by Sefton New Directions Limited
30 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Strong management and excellent safety practices, but outdated training and staffing struggles when busy hold it back."
Safety & Risk
8/10
✓
2022 targeted inspection: dedicated COVID staff team, trained/competent in IPC and PPE, plentiful PPE, regular testing, all staff vaccinated, assured good IPC guidelines met.
Staff Culture
6/10
✓
Per 2018 inspection: staff said 'I feel listened to' in supervisions, staff meetings allowed input and views taken on board.
Staffing Levels
5/10
!
Per 2018 inspection: 'There is enough staff at the moment... When the board is full, we might struggle a bit but if there is staff shortage, we sometimes use bank staff'.
Training & Dev
4/10
!
Per 2018 inspection: some staff training needed updating, not updated since 2013 for some, though manager arranged refreshers.
Management
7/10
✓
Per 2018 inspection: 'We have a fabulous manager... all decisions are based around the service users'; feedback on management positive, registered manager committed to continuous improvement.
Programmes
6/10
✓
Per 2018 inspection: designated activities staff Monday-Friday, varied programme with bingo, gardening, intergenerational nursery visits, kitchen skills practice.
Points to consider
Staffing levels are fine usually but they struggle when busy and use bank staff to cover shortages.
Some staff told us, 'There is enough staff at the moment for the amount of people we have. When the board is full, we might struggle a bit but if there is staff shortage, we sometimes use bank staff'. (Per 2018 inspection)
Some staff training is outdated with courses not refreshed since 2013.
some staff had not updated this training since 2013... they had already organised for those staff members to attend refresher training. (Per 2018 inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews