Working at SeeAbility - The Willows
1 Wesley Road, Leatherhead, KT22 8ET
Operated by The Royal School for the Blind
8 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Warm culture, regular training and strong safety practices, but no permanent manager and reliance on bank staff hold it back."
Safety & Risk
7/10
✓
People were protected by staff who were aware of safeguarding procedures... Risks to people were identified and appropriately recorded and managed. Medicine administration and recording was safe... Accidents and incidents were recorded and monitored for trends.
Staff Culture
6/10
✓
There was a warm and positive culture in the service. Relatives and staff said that the deputy manager was approachable.
Staffing Levels
5/10
!
There was enough staff to meet people's needs... However, other relatives and staff felt that more staff would be beneficial... We have support from other services who fill in on bank roles too.
Training & Dev
7/10
✓
All staff were up to date with their training and had received additional training around specific needs of the people they cared for. This included topics such as autism and epilepsy training. Supervision was regular.
Management
2/10
✕
There was no registered manager in post at the time of our inspection. A new registered manager had been recruited and would start to work at the service the following month.
Programmes
5/10
!
People were supported to attend meaningful activities and outings... go out a lot for meals and pantomimes have been booked... seasonal events for Easter and Halloween... attended an activity at the day centre on most days.
Points to consider
No permanent manager in post, so leadership relies on the deputy for now.
There was no registered manager in post at the time of our inspection. A new registered manager had been recruited and would start to work at the service the following month.
Staffing is enough to get by but staff and relatives say they need one more person and use bank staff to fill gaps.
There was enough staff to meet people's needs... other relatives and staff felt that more staff would be beneficial... trouble recruiting... We have support from other services who fill in on bank roles too.
Only regular outings, seasonal events, and day centre visits with no dedicated activities coordinator or specialist programmes.
People were supported to attend meaningful activities and outings... They all go out a lot for meals and pantomimes... seasonal events for Easter and Halloween... regular engagement with the local day centre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews