Last updated: 10 February 2026
"Supportive management working alongside staff, a family atmosphere and stable long-term team, although activities lack specialist programmes and training misses career paths."
Medicines were managed safely. We observed a registered nurse on part of a medicine round and their practice was seen to be safe.
Staff we spoke to had good morale and clearly enjoyed working at Heather House. One member of staff told us, 'There is a family atmosphere here, everyone asks how you are. It is a friendly place to work.'
A number of staff had worked at the service for many years, this provided people with a continuity of care, which was important as people's needs were complex.
Staff were supported and had access to a range of training in a variety of areas. Staff had regular supervision with their line managers which was an opportunity to discuss any concerns, training needs or any other support required.
All of the management team role modelled good practice by taking time to work side by side with support workers at times.
There was a structured activity programme which included therapy such as hydrotherapy, physiotherapy, music, arts and crafts and sessions in an interactive suite using touch screen technology and sensory equipment.
Activities are structured with hydrotherapy, music and arts but no named specialist programmes or advanced tech to make the role extra fulfilling.
There was a structured activity programme which included therapy such as hydrotherapy, physiotherapy, music, arts and crafts and sessions in an interactive suite using touch screen technology and sensory equipment.
Training covers a good range with regular supervisions but no funded qualifications or clear career paths mentioned.
Staff were supported and had access to a range of training in a variety of areas... All staff had regular supervision with their line managers.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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