Working at SeeAbility - Fir Tree Lodge Residential Home

The provider had robust processes in place which ensured people received their medicines safely. Staff assessed potential risks to people and measures were in place to manage them safely. There was an open culture of reporting which encouraged staff to speak up if required.

Staff told us they 'worked as a team, giving people quality of life.' They also told us the registered manager had 'revamped the house, it feels like a home.'

The provider required staff to complete a range of training, this included their mandatory training and training specific to the needs of the people living there. This included for example, training in how to support people living with sight loss, learning disability and acquired brain injury. Staff received regular supervision of their work both individually and in groups.

People's relatives and staff told us the service was well-led by the registered manager and the management team. Their feedback included, 'It's well run and managed' and 'Management are lovely and supportive, we can walk in with questions.'