Last updated: 10 February 2026
"Supportive management, strong training and a positive team culture, although vacancies mean reliance on bank and agency staff."
The provider had robust processes in place which ensured people received their medicines safely. Staff assessed potential risks to people and measures were in place to manage them safely. There was an open culture of reporting which encouraged staff to speak up if required.
Staff told us they 'worked as a team, giving people quality of life.' They also told us the registered manager had 'revamped the house, it feels like a home.'
The registered manager told us they had been recruiting staff and there were currently two full-time vacancies. The provider used their pool of bank staff to cover vacant shifts and consistent agency staff from their preferred supplier.
The provider required staff to complete a range of training, this included their mandatory training and training specific to the needs of the people living there. This included for example, training in how to support people living with sight loss, learning disability and acquired brain injury. Staff received regular supervision of their work both individually and in groups.
People's relatives and staff told us the service was well-led by the registered manager and the management team. Their feedback included, 'It's well run and managed' and 'Management are lovely and supportive, we can walk in with questions.'
Each person had an activity plan which showed their personal activities across the week and weekends, including evenings. People were provided with a variety of opportunities for stimulation and social interaction such as walks, cooking, reading, pop concerts, holidays and community use.
There are two full-time vacancies covered by bank and agency staff.
The registered manager told us they had been recruiting staff and there were currently two full-time vacancies. The provider used their pool of bank staff to cover vacant shifts and consistent agency staff from their preferred supplier.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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