Working at SeeAbility - Fiennes House Residential Home
Fiennes House, Wellington, TA21 8SZ
Operated by The Royal School for the Blind
12 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive management and positive culture where staff feel valued, although staffing challenges with agency use and limited activities hold it back."
Safety & Risk
7/10
✓
Staff understood how to protect people from poor care and abuse... Risk assessments were in place... There was evidence lessons were learnt when things had gone wrong. The service has recently gone through a period of medication errors. These had been investigated.
Staff Culture
8/10
✓
Staff felt respected, supported and valued by management which supported a positive and improvement-driven culture. Staff felt able to raise concerns... Comments included, '[Registered manager] and [deputy manager] will respond straight away' and 'Management are very supportive'.
Staffing Levels
6/10
✓
Although the home was facing significant staffing challenges, people were supported by enough staff... This included use of consistent agency staff that were regularly working within the service.
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Staff also received additional training relevant to people's individual care needs. For example, training in supporting people with sensory impairment, managing choking risks... Staff had regular individual supervision sessions.
Management
8/10
✓
Management were visible within the service, approachable and took a genuine interest in what people, staff and people's family had to say... Staff felt respected, supported and valued by management... '[Registered manager] is brilliant at guiding us. It's great to have faith in management.'
Programmes
6/10
✓
Per 2020 comprehensive inspection: The service had a sensory room... activity room... people participated in local community events such as regular streets fairs and enjoyed cooking, trampolining, needlework and knitting, stories, massages and swimming.
Points to consider
Enough staff to get by but the home has staffing challenges and uses regular agency workers.
Although the home was facing significant staffing challenges, people were supported by enough staff... This included use of consistent agency staff that were regularly working within the service.
Varied activities like sensory room and community outings but no specialist programmes or dedicated coordinator to make the role more creative.
Per 2020 comprehensive inspection: The service had a sensory room... people participated in local community events such as regular streets fairs and enjoyed cooking, trampolining... No mention of activities coordinator or named programmes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews