Last updated: 9 February 2026
"Strong leadership, caring culture and thorough training, but routine activities lack variety and no clear staff retention."
Staff aware of safeguarding actions with regular training. Risks assessed and managed safely. Medicines stored, recorded and administered safely by trained staff.
Staff spoke positively about the caring nature of the team: 'We all pull together, everyone cares', 'the staff are amazing and everybody cares'. The registered manager maintained a supportive culture.
The provider deployed suitable numbers of staff to meet people's needs, keep them safe and support them to engage in activities. Rotas showed safe staffing levels were maintained, confirmed by a professional: 'They've got the time, the right staffing levels.'
Staff completed a bespoke training package including 'understanding behaviour', 'reaction to crisis'. Staff reported 'thorough training, refresher courses... on autism, challenging behaviours, mental health' and monthly supervisions.
The registered manager maintained a supportive culture and displayed strong leadership. Staff told us that the registered manager provided strong leadership and support. One staff member said, '[They're] the best boss I've ever had.'
People enabled to participate in activities like trampolining, park visits, bread making, meal preparation, bowling trips, shopping and cafes.
Role mostly routine care plus basic outings like park trips and bowling, no activities coordinator or special programmes to add variety.
Activities people enjoyed were identified in their care plans. People were enabled to participate in activities... trampolining... park... cleaning tasks, bread making, meal preparation and bowling trips.
Staffing is safe and right for needs but no info on low turnover or long-serving team to show real stability.
Rotas we reviewed from the four weeks prior to the inspection showed that safe staffing levels were maintained.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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