Last updated: 10 February 2026
"Staff feel supported by the approachable new manager with good training and improving morale, although some agency staff cover rota gaps and activities remain basic."
Risk assessments gave staff enough information to provide safe care, some required updating as they were 2 years old. Medicines were administered and recorded safely after overhaul of process following errors.
Staff told us, “We are supported by managers... morale has got better. There was a need for change. Some people left but it’s better now.”
There was some dependency on agency staff but the agency provided the same staff members for continuity. Duty rota’s were completed in advance and a few gaps were filled by agency staff.
An online training matrix showed that all training was up to date and a built in program alerted managers when a staff member’s training refresher was due. Records of completed induction, yearly appraisal and of regular supervision meetings were all on record.
Staff told us they liked working in the service and the new manager was supportive and approachable. Staff told us the new systems being implemented were good.
Per 2020 comprehensive inspection: People showed us their activities timetables which included... shopping... Kurling... swimming... walks, meals out... arts and crafts, films, quizzes, BBQ's, parties and cooking.
Staffing is adequate but relies on some agency workers to cover gaps in rotas.
There was some dependency on agency staff but the agency provided the same staff members for continuity. Duty rota’s were completed in advance and a few gaps were filled by agency staff.
Only basic activities like outings, cooking and games, no dedicated coordinator or specialist programmes to make the role more varied.
Per 2020 comprehensive inspection: People continued to be supported to do activities of their choosing... shopping, Kurling, swimming... arts and crafts, films, quizzes, BBQ's, parties and cooking.
New manager and recent changes unsettled some staff and relatives at first.
Some of the feedback from staff had not been positive because the service had experienced a number of changes... A relative added, “I visit often. He has found the management changes a bit unsettling but that is no one’s fault.”
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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