Working at Sedgley Court
Brick Kiln Way, Dudley, DY3 4BA
Operated by Ideal Carehomes Limited
66 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Strong leadership, loving culture with stable staff, and innovative activities, but unclear protocols for as-needed medicines and inconsistent audits."
Safety & Risk
6/10
✓
Strong safeguarding and risk assessments, but PRN medication protocols not always clear and audits lacked consistency in highlighting issues.
Staff Culture
8/10
✓
Staff said 'I absolutely love it', 'lovely place to work', felt well-treated, respected, and had time for person-centred support.
Staffing Levels
7/10
✓
There were enough staff to meet needs without long waits; most staff employed since service opened, with safe recruitment checks.
Training & Dev
7/10
✓
Comprehensive induction, specialist face-to-face training like hoist usage, extensive training matrix, and regular supervisions.
Management
8/10
✓
Staff and relatives expressed confidence in the registered manager, describing them as 'very good', 'easy to talk to', and supportive.
Programmes
8/10
✓
Innovative activities like cruise ship decoration, ice cream van visit, cinema, bar, library; staff responsive to resident wishes.
Points to consider
Checks on medication given only when needed are sometimes unclear and audits miss issues.
Some people had medicines prescribed 'as required'. However, protocols in place to ensure staff took a consistent approach when supporting people with these medicines was not always clear... lack of consistency in the quality of auditing as it had not highlighted the inconsistencies withing PRN medication.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews