Working at Seccombe Court

Staff knew how to identify and report concerns; risks managed through assessments, medicines safe, learning from incidents like falls workshop

There was a clear management structure in place and a group of staff who worked well as a team; staff told us they felt listened to

Staff were appreciative of the support they received from the management team. They said, 'Very nice, best manager. Understands us, approachable and supportive. Has open door policy'

Provider facilitated a 'wish list' granting wishes like steam train outings, small plane flights, alpaca visits, and Christmas wonderland, leading to increased engagement