Last updated: 10 February 2026
"Excellent safety, enough staff, positive culture and regular outings, but no permanent manager in place."
Incidents were now used as a learning experience and changes were made to reduce the risk of them happening again... Medicines were managed safely and staff had received training and supervision to develop their skills... Staff had recognised when incidents were potential safeguarding concerns and these had been raised with the local authority and reported to CQC.
Staff told us the relationships between staff and leaders had improved. Their comments included, “Coming to work is enjoyable now”, “I leave with a smile knowing I have made a difference”, “There was a time I didn’t want to come to work but I do now” and “I have a good manager, good seniors and good team mates”.
Staff told us there were always enough staff on duty to support people to go out and about, as well as do things around the house. There were enough staff to provide the support people wanted, when they wanted it.
Staff had completed refresher training and their competence had been assessed if they had made a medicines error. New staff had received a comprehensive induction and their competencies had been checked.
The registered manager had left following our last assessment. The provider was recruiting to the role and a senior manager was leading the service in the interim.
People were now going out regularly to places they enjoyed such as the cinema and wildlife park... They told us the different places they visited, such as the cinema and bowling... People had been encouraged to form relationships with people living at other services and had attended parties and gone out for meals.
No permanent manager in place, just a senior leading temporarily while they recruit a new one.
The registered manager had left following our last assessment. The provider was recruiting to the role and a senior manager was leading the service in the interim.
Only standard training like refreshers for errors, inductions, and supervision, no specialist courses or funded qualifications.
Staff had completed refresher training and their competence had been assessed if they had made a medicines error. New staff had received a comprehensive induction and their competencies had been checked.
No activities coordinator or named specialist programmes, so the role relies on routine outings and household tasks for variety.
Each person also spent time with staff planning what they wanted to do each week. This included going out in small groups or on their own with staff. People now spent time at a wide variety of shops, cafes and leisure facilities locally.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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