Last updated: 10 February 2026
"Staff feel valued with strong training and an extensive activities programme, but inconsistent infection control and unclear staff retention hold it back."
We were somewhat assured that the provider was making sure infection outbreaks can be effectively prevented or managed... signposted the provider to resources to develop their approach.
Staff said they felt valued members of the team.
Staff worked flexibly to ensure staffing levels remained safe.
Per 2020 comprehensive inspection: Staff were provided with a high level of training... registered manager encouraged staff to attend additional specialist training.
Per 2020 comprehensive inspection: Staff told us they felt valued, listened to and respected by a proactive registered manager.
Per 2020 comprehensive inspection: Extensive programme of individual, group activities and engagement with the community... various projects taking place with people and school children.
Staff numbers stayed safe by working flexibly during COVID pressures, but no details on team retention or agency use.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Staff worked flexibly to ensure staffing levels remained safe.
Staff not fully consistent in following infection control steps all the time.
We were somewhat assured that the provider was making sure infection outbreaks can be effectively prevented or managed. We have also signposted the provider to resources to develop their approach to ensure staff follow safe infection prevention and control guidance consistently.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp