Working at Seaton Hall Residential Home

Agency workers used without checking their ID, training or criminal records, which makes shifts unsafe for everyone.

The registered manager did not obtain pen profiles of agency staff prior to them working in the service. This meant staff could not confirm the identity of the agency staff, and if they had the appropriate training and DBS status.

Training records not kept up to date or accurate, so gaps in skills might not be spotted.

Record keeping throughout the service was poor and DBS monitoring and training records were not accurate or up to date.

Poor cleaning and infection control with dirty bathrooms and no proper checks, creating health risks while working.

On the first day of inspection, we found areas of the home, including bath/shower rooms and toilets, were dirty. We found sinks and baths had stains, shower chairs were rusty with layers of dirt.