Last updated: 10 February 2026
"Staff feel supported by an approachable manager with supervisions and team meetings, but unsafe agency staffing without checks and poor infection control create serious risks."
'Infection prevention and control' scored 1 with dirty bath/shower rooms, rusty shower chairs; risks not always recognised like equipment without assessment.
Staff feedback positive: 'I feel supported by [registered manager]' and 'we can speak with [provider]'; staff had supervisions and team meetings.
The deployment of agency staff was unsafe as 'the registered manager did not obtain pen profiles... no record of [induction]... DBS monitoring tool had gaps'.
'DBS monitoring and training records were not accurate or up to date'.
Staff spoke positively about the registered manager, describing them as approachable, but 'quality assurance systems were ineffective' and provider oversight poor.
People 'supported to engage in activities and access the local community... regularly consulted to suggest activities and outings'.
Agency workers used without checking their ID, training or criminal records, which makes shifts unsafe for everyone.
The registered manager did not obtain pen profiles of agency staff prior to them working in the service. This meant staff could not confirm the identity of the agency staff, and if they had the appropriate training and DBS status.
Training records not kept up to date or accurate, so gaps in skills might not be spotted.
Record keeping throughout the service was poor and DBS monitoring and training records were not accurate or up to date.
Poor cleaning and infection control with dirty bathrooms and no proper checks, creating health risks while working.
On the first day of inspection, we found areas of the home, including bath/shower rooms and toilets, were dirty. We found sinks and baths had stains, shower chairs were rusty with layers of dirt.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp