Last updated: 10 February 2026
"Staff feel supported with good training and safe care, but management sometimes misses notifying regulators of incidents and activities are basic."
People received safe care at Seale Pastures House. Staff had good knowledge of how to keep people safe from abuse and avoidable harm. People received their medicines as prescribed by their doctor.
Staff felt supported by the registered manager to fulfil their roles and responsibilities. They told us they felt supported in their role.
At the time of our inspection, there was enough staff on duty to meet people's needs. Staff included permanent and agency staff.
The provider's training schedule provided staff with the knowledge and skills to provide safe and effective care and carry out their roles. Staff told us the registered manager was responsive to provide training that they had requested.
The registered manager did not always notify the Care Quality Commission of relevant incidents at the service. Relatives gave us mixed feedback about being able to give feedback to the registered manager.
Per 2019 comprehensive inspection: People were supported to participate in activities and hobbies... including quizzes, games and watching and discussing films together.
Manager is in place but sometimes misses notifying regulators of incidents and relatives find it hard to contact them.
The registered manager did not always notify the Care Quality Commission of relevant incidents at the service. One relative told us, "I wouldn't [know who to complain to] because there's never anyone there [in office]. I haven't met the manager"
Staffing is adequate but relies on some agency workers alongside permanent staff.
At the time of our inspection, there was enough staff on duty to meet people's needs. Staff included permanent and agency staff. The registered manager maintained a stable cohort of agency staff
Only basic activities like quizzes, games, and hobbies organised by a staff member, nothing more creative or specialist.
Per 2019 comprehensive inspection: "We have a member of staff who organises activities for us now... quizzes, games"
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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