Working at Seahaven

No permanent manager in place, so day-to-day leadership relies on deputy with boss support.

At the time of our inspection there was not a registered manager in post. The provider was in the process of recruiting a new manager.

Staff not always following risk plans or reporting incidents to bosses, and gaps in safe handling of distress medications.

Staff did not always follow the guidance and failed to report to management when incidents occurred... no guidance in place to make sure these medicines were given consistently and safely.

Enough staff to cover shifts but uses regular agency workers while trying to hire permanent ones.

The service used regular agency staff, who had got to know people well, whilst they were actively recruiting for permanent staff.