Working at Seaham View

Medicines were given safely, however, guidance and records for topical creams and when required medicines with a variable dose needed improvement. Staff understood how to protect people from poor care and abuse.

Staff felt they could raise issues, and these would be listened to and addressed. One staff member told us, “I get support from senior staff, team leaders and the management. This happens when I approach them for help. They listen and try to find solutions where possible.”

Most staff told us they felt there were enough staff and that they had the training and support they needed to do their jobs effectively. Some staff told us staffing had recently improved as new staff had been employed.

Staff completed a range of training tailored to the needs of the service. Staff received formal support such as supervision, appraisal, and checks on their competency. The provider had a plan to do more formal staff appraisals, as these meetings had not always happened as planned.

Managers were accessible and approachable. Most staff who gave feedback said they would recommend the service. They told us managers were accessible and approachable.

We saw people being supported to be more independent and take part in activities of their choice. There were enough staff on duty so that people could take part in activities of their choosing inside and outside the home. Staff shared some ‘Good News Stories’ that showed how people had met some of their set goals, such as buying a hot tub, completing a sponsored walk to raise money for charity and one person pursuing their interest in first aid.