Working at Seagrave House Care Home

The service had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

There was a positive culture within the home, empowering people and staff to speak up without fear. Staff told us they enjoyed working at the home and felt supported by the management.

People and their relatives told us there were sufficient staff to meet their needs. The staff rotas showed unplanned staff absences had been covered by existing or bank staff. Feedback from staff about the staffing numbers was mixed.

Staff received appropriate training and to meet people’s specific needs and refresher training to keep up to date with best practice. Staff were supervised and received feedback on their performance.

The registered manager was committed and understood their legal responsibilities. There was a clear management structure that ensured staff had effective support and guidance at all times.

The wellbeing staff (involved with activities) told us they spoke to people to learn about their hobbies and interests. One person showed us the weekly activity programme and had highlighted the events they wished to join.”