Working at Seagrave House Care Home

The service had a proactive and positive culture of safety, based on openness and honesty... All accidents, incidents and complaints had been recorded and were thoroughly investigated.”

Staff told us they enjoyed working at the home and felt supported by the management. A member of staff told us, “I feel proud and enjoy working here; I've had a lot of training and support.”

People and their relatives told us there were sufficient staff to meet their needs... Feedback from staff about the staffing numbers was mixed... they felt an extra staff member would be beneficial.”

Staff received appropriate training and to meet people’s specific needs and refresher training to keep up to date with best practice. Staff were supervised and received feedback on their performance.”

The manager’s door is always open, she is ready with advice, support, sympathy or just a friendly ear.” Relatives thought highly of the management and staff and found they were approachable.

The wellbeing staff (involved with activities) told us they spoke to people to learn about their hobbies and interests. One person showed us the weekly activity programme... enjoyed the singers that came in.”