Last updated: 9 February 2026
"Staff feel well supported with enough staffing, helpful training and engaging activities, but medicines management shortfalls need fixing."
The provider's arrangements to manage medicines were not always effective as we found shortfalls around the management of covert medicines, PRN protocols and time sensitive medicines.
Staff felt well supported and happy working at the service. They spoke with fondness about the people who they cared for and told us they felt listened to and valued.
There were enough staff to keep people safe and meet their needs. Staff told us they felt there were enough staff during the day to undertake 'tasks' and sit and chat with people during quieter moments.
Staff received training considered mandatory by the provider such as safeguarding, manual handling, and infection control. Staff told us they completed training which they all agreed they found helpful including dementia awareness.
Staff were well supported by the registered manager who worked directly with staff.
There were 3 activities co-ordinators who worked with people across the home 7 days a week. They organised a number of group and individual events including bingo, picnics, and cultural celebrations.
Medicines aren't always handled safely, with problems around as-needed drugs, hidden meds, and time-critical ones.
shortfalls around the management of covert medicines, PRN protocols and time sensitive medicines.
Quality checks missed issues with meds and care plans, so oversight isn't reliable enough.
There were systems to monitor and improve the quality of the service, but these had not identified the concerns we found as detailed above.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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