Last updated: 10 February 2026
"Proactive management and a supportive open culture, although recent staff turnover and basic activity programmes need attention."
Medicines were managed safely... There had been some medicine errors, but staff had taken appropriate action... Daily, weekly and monthly checks/audits were conducted to ensure medicines were managed safely.
Staff told us there was a good support network between them. Staff thought there was an open culture. This enabled them to feel able to express their views freely.
There were enough staff on duty to support the needs of people. In spite of recent staff turnover, shifts continued to be covered where possible from within the staff team.
Staff received an appropriate induction... A programme of training updates in addition to training for specific needs people may have, for example, diabetes or epilepsy was provided.
The new registered manager was proactive and passionate about bringing change to the service for the enrichment of people's life experiences. Staff felt supported and able to speak freely.
People continued to have a weekly plan for in house and external activities such as carriage riding, attendance at day care, visiting local amenities, and going for walks. There were inhouse activities like craft and baking.
Recent staff turnover means shifts are sometimes covered by workers from other homes instead of the usual team.
In spite of recent staff turnover, shifts continued to be covered where possible from within the staff team. They did this by using staff from other services in the group who were familiar with the needs of people in the service.
Activity programmes are basic and still under review to better match residents' interests.
There was ongoing work to develop new activity programmes that better reflected their interests... Activity planners were currently under review by the registered manager.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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