Last updated: 9 February 2026
"Supportive management, effective training and positive culture, but agency staff cover rota changes and activities lack specialist programmes."
The registered manager told us how from January 2019 they had collaborated with external healthcare professionals and a PBS Coach who worked alongside staff and people to further develop skills... 'There have been some clear benefits for people'.
Staff said they felt assured any issues or concerns they raised would be responded to directly or if needed escalated as appropriate through to the registered provider.
When it had been required, any rota changes were supported, wherever possible by the use of consistent agency staff to ensure staffing could be maintained at appropriate levels.
The training programme in place was aimed providing additional skills to staff in subjects aligned to the people they supported such as communication, autism, epilepsy and behaviour management.
Staff we spoke with told us the registered manager was supportive and that they promoted a culture based on team work and openness.
staff also supported people to engage in a wide range of individual and group activities and hobbies that interested them. For example, during our inspection people told us they liked to go swimming, horse-riding and to the theatre.
Staffing is adequate with good planning, but some rota changes covered by agency workers.
When it had been required, any rota changes were supported, wherever possible by the use of consistent agency staff to ensure staffing could be maintained at appropriate levels.
Varied outings and hobbies like swimming and horse-riding, but no specialist programmes or creative innovations beyond basics.
people liked to go swimming, horse-riding and to the theatre.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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