Last updated: 9 February 2026
"Strong leadership and good staff morale where people feel valued, but basic training without specialist courses and adequate staffing hold it back."
Risks to people's health, safety and wellbeing had been robustly assessed. Medicines were managed safely, and staff had undergone robust recruitment checks.
Staff told us morale was good. The registered manager was highly spoken of, and staff felt valued by them.
There were enough staff to ensure people were cared for safely. Staffing rotas showed a mix of long serving staff, newer staff, and a variety of bilingual staff on each shift.
Staff members had the relevant training to support people effectively and meet their needs. Staff received regular supervision to support them in their role.
People, their relatives and staff told us the service was well-led. The registered manager was highly spoken of, and staff felt valued by them.
A dedicated activities coordinator had been employed to offer people with the opportunity to take part in activities each day. People could experience a wide variety of activities including colouring, arts and crafts, board games, music and singing.
Staff get basic training they need plus check-ins, but no specialist courses or funded qualifications for career growth.
Staff members had the relevant training to support people effectively and meet their needs. Staff received regular supervision to support them in their role and to review their practice.
Staffing levels are enough to keep care safe with some long-serving staff, but nothing special like super low turnover or easy workloads.
There were enough staff to ensure people were cared for safely. Staffing rotas showed a mix of long serving staff, newer staff.
Varied daily activities with a coordinator like crafts, games and music, but no specialist or innovative programmes to make the job more exciting.
A dedicated activities coordinator had been employed... colouring, arts and crafts, board games, giant uno, fidget toys, baby dolls... music and singing.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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