Working at Scottlyn

The provider had effective safeguarding systems. Staff had received training and had a good understanding of how to ensure people were protected from harm or abuse. Appropriate arrangements were in place for the safe management of medicines.

The service had an established staff team. Staff told us teamwork and morale were good. One staff member said 'I received supervision throughout the pandemic and have found the organisation and manager to be very supportive. We have received little gifts to show how much we are appreciated.'

There were sufficient staff available. People received their care in a timely manner.

Per 2019 comprehensive inspection: Training the provider had deemed mandatory was delivered to staff. Additional training was provided to meet people's needs, for example, staff had received training in epilepsy and diabetes.

The registered manager is approachable and easy to talk to. Staff told us the organisation and manager to be very supportive.