Working at Scott House
7 Wareham Road, South Croydon, CR2 6LE
Operated by Laurel Residential Homes Limited
18 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Supportive management and a proud team create a positive culture, but the lack of structured activities and programmes is a major drawback."
Safety & Risk
7/10
✓
The provider had systems in place to keep people safe from identified risks. Staff knew to report any concerns that arose. Staff gave people their prescribed medicines safely.
Staff Culture
7/10
✓
Staff said they were proud to be working at the service and enjoyed their jobs. They felt they worked well as a team and were proud of how they supported people.
Staffing Levels
6/10
✓
On the day of the inspection we saw there were enough staff to keep people safe, meet their needs and provide a person-centred approach to people's care and support. Staff had time to sit and talk to people and engage them in some activities.
Training & Dev
6/10
✓
All staff now receive regular supervision with their manager every two months, notes are recorded and discussions include direct work with people using the service.
Management
7/10
✓
People, relatives, staff and health and social care professionals said the registered manager and the staff team were approachable and supportive.
Programmes
3/10
✕
Staff had time to sit and talk to people and engage them in some activities.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care.
Staff had time to sit and talk to people and engage them in some activities.
Staffing is adequate but nothing special, with enough staff to meet needs but no details on stable team or low agency use.
there were enough staff to keep people safe, meet their needs and provide a person-centred approach
Only standard training and regular supervision, no specialist courses or funded qualifications.
Staff received the training they required so they had the knowledge and skills to do their job and meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews