Last updated: 9 February 2026
"Supportive managers and effective safety systems, but heavy agency staff use tires the team, lowers morale and reduces activities."
Safeguarding systems were in place for staff to follow which protected people and kept them safe. Staff knew how to and were confident in reporting any concerns... New systems were in place which had been effective in helping to reduce the frequency of medicine errors... registered manager addressed issues with staff's use of personal protective equipment (PPE) following our inspection.
Staff were mostly positive and told us that due to the COVID-19 pandemic and recent staffing issues they were "tired" and felt morale was low. Some staff also told us they had felt stressed due to the high turnover of managers at the home.
Although none were working on the day of our inspection visit, agency staff continued to be used to safely staff the home. Staff told us working alongside agency staff was tiring because of a lack of consistency.
Staff told us they felt the registered manager was supportive, approachable and they saw them often on the units. In general, they told us they found the management team did what they said they would do.
staff and some relatives acknowledged the use of agency staff had impacted on some people's wellbeing due to a reduction in social activities.
Social activities are reduced due to staffing problems, so days are mostly routine personal care.
staff and some relatives acknowledged the use of agency staff had impacted on some people's wellbeing due to a reduction in social activities.
Agency staff are still used often which makes shifts tiring and the team inconsistent.
agency staff continued to be used to safely staff the home. Staff told us working alongside agency staff was tiring because of a lack of consistency.
Staff morale is low from being tired by staffing issues and stressed by frequent manager changes.
staff were "tired" and felt morale was low. Some staff also told us they had felt stressed due to the high turnover of managers at the home.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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