Working at Scotia Heights

Social activities are reduced due to staffing problems, so days are mostly routine personal care.

staff and some relatives acknowledged the use of agency staff had impacted on some people's wellbeing due to a reduction in social activities.

Agency staff are still used often which makes shifts tiring and the team inconsistent.

agency staff continued to be used to safely staff the home. Staff told us working alongside agency staff was tiring because of a lack of consistency.

Staff morale is low from being tired by staffing issues and stressed by frequent manager changes.

staff were "tired" and felt morale was low. Some staff also told us they had felt stressed due to the high turnover of managers at the home.