Last updated: 9 February 2026
"Enough staff who feel supported and valued with improved safety, but no permanent manager holds it back."
Safeguarding systems and processes had improved. Records showed potential safeguarding incidents had been reported, recorded and investigated in a timely way. Medicines were managed safely
Staff told us they were supported in their role and felt valued. Staff reflected... felt the culture had improved. One staff member commented, “Everyone is a team now. That was missing before.”
Our observations showed there were enough staff to provide safe care to people both at night and during the day. Staff did not appear rushed and had time to spend with people
Records showed new staff received a thorough induction and had completed the providers training programme. Records showed staff competency was assessed to ensure staff had the right skills
Although there continued to be no registered manager in post, the regional director has based at the home full time and had applied to become registered
People were engaged in a variety of activities to enhance their social, emotional, cognitive, and physical wellbeing. For example, 7 people engaged in an activity in the lounge to aid their cognition
No permanent manager in place, so leadership feels temporary and might not last
Although there continued to be no registered manager in post, the regional director has based at the home full time
Only basic activities and engagement, no dedicated coordinator or special programmes to make the job more varied
There have been lots of improvements with everything. The main thing being the offer of activities. We really encourage people to take part
Some agency staff still used occasionally, even though levels are now adequate
One staff member told us the use of temporary staff supplied through an agency staff had recently reduced but when they were needed
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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