Working at Schoen Clinic York, Wellen Court
Haxby Road, York, YO31 8TA
Operated by Newbridge Care Systems Limited
30 bedsNursing homesHospitals - Mental health/capacity
Workplace Score
3.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.5/10
Key Finding
"Staff work well together and feel valued, but no permanent manager, inadequate training and unsafe medication practices hold it back."
Safety & Risk
2/10
✕
The service was in breach of legal regulation in relation to the management of medication, risk management and safe staffing.
Staff Culture
6/10
✓
Staff worked well together for the benefit of the people using the service. A staff member said, 'I am treated really well.'
Staffing Levels
4/10
!
Where shortfalls occurred, the provider used agency staff. However, the provider did not always follow their own policies and procedure to ensure these staff were suitable to work within the service.
Training & Dev
2/10
✕
Staff were not always suitably trained and supported to care for people in line with their assessed need. Not all staff had received dementia related training.
Management
2/10
✕
The provider had experienced challenges appointing a permanent manager to oversee the running of the service. At the time of this assessment, the manager was absent.
Programmes
3/10
✕
Activities were available and staff had time to engage with people. Opportunities to engage with people in activities they enjoyed was limited.
Points to consider
No permanent manager in place, so daily oversight and leadership are missing.
the provider had experienced challenges appointing a permanent manager to oversee the running of the service
Staff missing dementia training and proper inductions, so not fully equipped for residents' needs.
not all staff received dementia related training for the specialist care they were employed to provide... no evidence in the providers training matrix to show induction training had taken place
Medication given wrong and risks not managed well, making care unsafe.
Staff did not always administer people’s medicines as prescribed... Risks to people were identified; however, action to manage and reduce these risks were not always known or followed by staff
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews