Working at SCC Adult Social Care Supported Living and Mallow Crescent short breaks service
28 Mallow Crescent, Guildford, GU4 7BU
Operated by SCC Adult Social Care
6 bedsResidential homesHomecare agenciesSupported living
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Enough staff to meet needs and good team communication, although leadership changes and poor training on mental capacity hold it back."
Safety & Risk
5/10
!
Risks to people’s safety and wellbeing were not always addressed in a timely and comprehensive way. Risk assessments were not always updated in a timely manner.
Staff Culture
6/10
✓
Staff told us they felt there was good communication and relationships within the staff team. Staff felt able to speak up about any concerns.
Staffing Levels
6/10
✓
There were sufficient staff deployed to meet people’s needs and safe recruitment practices were undertaken. Staff told us they felt there were sufficient staff deployed.
Training & Dev
3/10
✕
Not all staff were aware of the principles of the Mental Capacity Act 2005 and processes were not always followed to ensure capacity assessments and best interest decisions were recorded.
Management
4/10
!
There was a lack of overall governance and there had been a number of changes to the senior leadership team. This had led to inconsistencies in the service not being identified or acted upon.
Programmes
3/10
✕
Staff supported people to do things they enjoyed in the local area. They told us people regularly visited the local garden centre, shops.
Points to consider
Training misses key areas like mental capacity rules, so staff lack guidance on important legal duties.
Staff were not aware of their responsibilities in relation to the Mental Capacity Act 2005 (MCA).
No activities programme or coordinator, so the role is mostly routine support with basic outings.
People told us they were able to choose how they spent their time... local garden centre, shops.
Leadership changes have led to poor oversight, so problems like outdated risk plans aren't fixed quickly.
There had been a number of changes within the senior leadership team which had led to a lack of consistency and oversight.
AI Generated
CQC Inspection Overview
CQC Inspection
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
?
Not Rated
Responsive
?
Not Rated
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews