Working at Scarbrough Court

Systems and processes were in place to protect people from abuse. Staff received suitable training and said they would have no hesitation in reporting any concerns they had. Risks were assessed and well managed, with lessons learned.

There were enough suitably competent staff and they were well delegated to provide people with a good standard of care. Agency staff were still being used to fill vacancies, but usage had decreased.

Staff undertook a range of training the provider deemed mandatory. The management team had also sourced specialist training when this was required, including the registered manager who had recently completed a specialist dementia training course.

Staff said they received supervision sessions with the management team and had opportunities to discuss their performance, training needs and any wellbeing support they needed. One staff member said, 'There is a manager available 24hrs a day, should I run into difficulties.'

The home had various initiatives in place, for example, 'Scarbrough Court Ambitions Achieved.' This initiative enabled people to have personalised wishes come true. Staff used [a mini bus] to take people out into the community.