Working at Scarborough House
395 Scarborough Avenue, Stevenage, SG1 2QA
Operated by Hertfordshire County Council
7 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff receive strong training and feel valued in a positive culture, but activities are basic and staffing merely adequate without a stable team."
Safety & Risk
7/10
✓
Staff had received training in safeguarding people which supported them to recognise symptoms and signs of abuse... Medicines were stored and administered correctly.
Staff Culture
7/10
✓
The registered manager had carried out an annual survey for staff... responses which had been received... were all positive... 'Excellent staff', 'They are fully aware of needs and how to respond'
Staffing Levels
6/10
✓
There were enough staff on duty with the correct skills to support people with their assessed needs. Staff confirmed, 'There is always enough of us.'
Training & Dev
8/10
✓
The team leader explained that... they had also devised a 'best practice' training for the team... staff all assisted each other to eat, be pushed in a wheelchair, have their teeth brushed and to be moved in a hoist.
Management
7/10
✓
There was an open-door policy where people, their relatives and staff could speak with any of the management team at any time. We observed this to happen on the day of the inspection.
Programmes
5/10
!
Staff also carried out different activities with people within the home... DVD and music nights were a regular activity... sensory lights and a quiet space.
Points to consider
Just basic activities like DVD nights, music, and sensory lights, no dedicated coordinator or more varied programmes to make the job more fulfilling.
Staff also carried out different activities with people within the home. One lounge had a soft area, sensory lights... DVD and music nights were a regular activity.
Staffing is adequate to meet needs, but nothing special like a stable long-serving team or details on agency use.
There were enough staff on duty with the correct skills... Staff confirmed, 'There is always enough of us.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews