Working at Scarborough House
Clubbs Lane, Wells-next-the-Sea, NR23 1DP
Operated by Imperial Care Homes Limited
17 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel valued in a family-like culture with excellent safety, although recruitment misses full work histories and ID records for some."
Safety & Risk
8/10
✓
2021: 'The manager had undertaken an extensive infection control audit... No-one living at Scarborough House had tested positive for COVID-19.' Per 2019: medicines managed safely, good safeguarding.
Staff Culture
7/10
✓
Per 2019: 'Staff told us they enjoyed working... fully supported and felt valued... "We all know each other so it feels more like a family than anything else."'
Staffing Levels
5/10
!
Per 2019: 'There were enough staff available to meet people's individual needs... However, a full employment history had not always been captured... they had not kept records of [identification checks].'
Training & Dev
6/10
✓
Per 2019: 'Staff had received enough training... Records showed staff had received training in subjects relevant to their role. This included... diabetes or stroke... regular supervision.'
Management
6/10
✓
Per 2019 comprehensive inspection: 'Good leadership was in place... staff told us they enjoyed working at Scarborough House. They said they were fully supported'; note no registered manager, NI had applied.
Programmes
6/10
✓
Per 2019: 'people were encouraged to participate in various games and flower arranging... Records showed... gardening or baking... occasional trips out... local clubs.'
Points to consider
Enough staff to get by but recruitment misses full work histories and ID records for some new hires.
a full employment history had not always been captured as is required. Also, although the provider confirmed they had performed identification checks of new staff, they had not kept records of this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews