Working at Scarborough Hall and Lodge Care Home
Mount View Avenue, Scarborough, YO12 4EW
Operated by Scarborough Hall Limited
89 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Staff feel like a family with supportive management and stable teams, but some risk and medicines records weren't always updated promptly."
Safety & Risk
6/10
✓
Proactive safety culture with good safeguarding and incident learning, but some risk documentation and medicines care plans not always updated timely; action taken immediately.
Staff Culture
9/10
✓
Strong shared culture; staff said 'We’re all a family', 'we all get on really well, we all help each other'; monthly staff appreciation day and employee of the month.
Staffing Levels
7/10
✓
Care was unhurried with enough staff; people said 'they’re always plenty around'; relative noted no high turnover for continuity of care.
Training & Dev
7/10
✓
Staff had medicines training and competency assessments; dementia champions provided specialist support; people said staff were well-trained and knowledgeable.
Management
8/10
✓
Staff described the registered manager as having an open-door policy, being supportive, open to suggestions, and a reason they stay; staff felt recognised for their work.
Programmes
8/10
✓
Varied programme with group painting, percussion club, intergenerational nursery/school visits, dementia choir across homes, smart speakers, rummage boxes, and volunteers.
Points to consider
Some care records for risks and medications weren't always up to date right away, even though they fixed them quickly when noticed.
we identified there were some instances in which documentation was not always clear or had not been updated in a timely manner. When these were brought to the registered manager’s attention immediate action was taken.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews