Working at Scalford Court Care Home

Staff training has big gaps in key areas like first aid, safeguarding, and falls awareness.

records showed there were significant shortfalls in staff training, which included key topics related to the promotion of people's safety, care and wellbeing. For example, staff had not had training recorded for basic emergency aid, catheter care, fall safety awareness, safeguarding and sepsis awareness.

Sometimes short staffed and using agency workers, with poor shift skill mix planning.

Staff told us sometimes there were staff shortages and agency staff were used, however they said there were usually enough staff. Staff said sometimes the skill mix of staff on duty was not well planned, which meant staff on duty could be inexperienced.

Staff do not feel supported or listened to by the manager.

Many staff did not feel supported or listened to. Many staff were not positive about the management and leadership of the service.