Last updated: 10 February 2026
"Supportive management with regular supervisions and a happy staff culture, but reliance on agency staff for shortfalls and gaps in medicine records hold it back."
TMARs were not always completed consistently and contained gaps in recording administration.
One staff member told us, “I think staff are happy and feel listened to. We are 100% in a better place now.”
Regular agency staff were in place to manage shortfalls in staffing numbers.
Staff said supervisions were provided regularly and they could talk to the management team and provider at any time.
The service employed an activities coordinator who arranged a variety of activities both in and outside the service, which included, quizzes, bingo, balloon tennis and pamper sessions.
Relies on agency staff to cover shortfalls after a number of staff left recently, and some relatives say not enough at weekends.
The manager explained in the last year a number of staff had left the service and they had major challenges recruiting staff. Regular agency staff were in place to manage shortfalls in staffing numbers... “Probably not enough staff at weekends, it seems fine during the day.”
Only basic group activities like quizzes, bingo and pamper sessions, so most of the job is routine personal care.
activities coordinator who arranged a variety of activities... quizzes, bingo, balloon tennis and pamper sessions.
Gaps in cream application records and medicine stock counts mean you have to double-check meds sometimes.
TMARs were not always completed consistently and contained gaps in recording administration... Medicine stocks did not tally with Medicine Administration Records (MARs)
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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