Last updated: 10 February 2026
"Staff feel valued with good morale and stable long-term team, but basic training and limited activities programmes hold it back."
Per 2022: Comprehensive infection prevention and control measures including PPE training, testing, cleaning. Per 2018: Medicines safely managed; staff trained in safeguarding; incidents recorded and actioned.
Per 2018 comprehensive inspection: 'Staff told us there was good morale amongst staff and all would help each other out... All staff said they felt valued and part of a team'.
Per 2022: 'recruitment had been successful and the required number of staff were always available'. Per 2018: 'there seems to be plenty of them and most seem to have been there a long time'; additional staff recruited for outings.
Per 2018 comprehensive inspection: New staff received appropriate training and where necessary, refresher training was undertaken; health professional noted registered manager 'is on top of the training'.
Per 2018 comprehensive inspection: Staff felt supported by the management team; relatives said 'The [registered] manager is very approachable'.
Per 2018 comprehensive inspection: Supported to variety of activities including day centres, pubs, shopping, events around island, mainland animal park visits.
Only standard training and refreshers with some specific health updates, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: New staff received appropriate training and where necessary, refresher training was undertaken.
Varied outings to pubs, shops and day centres, but no dedicated activities coordinator or special programmes to enrich the role.
Per 2018 comprehensive inspection: variety of in house and community-based activities such as day centres, pubs, shopping, events, animal park.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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