Last updated: 10 February 2026
"Staff feel like family with high morale, good training and visible managers, but basic activities and inconsistent safety records hold it back."
A review of people’s care records showed individual risks... details provided within these was not consistent... Improvements were needed in relation to people’s personal emergency evacuations plans (PEEPs).
Staff felt empowered to speak up and reported high morale and mutual respect. One staff member said, “They’re kind of like a family to me.”
There were sufficient numbers of staff to ensure people received safe care which met their individual needs.
Staff received training appropriate and relevant to their role, this included training for specific care needs such as dementia and end of life care. Extra training had been sourced... Alzheimer’s Society.
The Registered Manager and Deputy Manager were a visible presence... Staff spoke positively about the providers and said they were visible when they visited and engaged with them.
We received feedback that activity provision could be better. One person told us they did not know what activities were scheduled for the week.
Activity provision is basic and inconsistent, so your shifts might lack variety beyond personal care.
We received feedback that activity provision could be better. One person told us they did not know what activities were scheduled for the week.
Staffing is adequate but nothing special, no details on low agency use or strong retention.
There were sufficient numbers of staff to ensure people received safe care which met their individual needs.
Some risk assessments and evacuation plans lack detail, meaning extra checks and fixes in your daily work.
Some PEEPs we reviewed lacked sufficient detail in relation to the mobility aids people used to mobilise safely.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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