Working at Saxon Close

People were safe living at the service. Care plans and risk assessments gave guidance how to keep people safe... Staff were trained in safeguarding and knew what signs may indicate people were not safe. They knew how to report concerns... Peoples risk assessments and support plans were detailed.

The staff team told us their ideas were listened to and used to drive improvements at the service. Staff told us how they were supported to learn lessons in supervisions and team meetings. A relative summed up... ‘It is such a great atmosphere. [Family member] loves the staff team’

Staff had all worked at the service for some time. Staff were happy with the current staffing levels and told us they had time to spend time interacting and engaging with people as well as supporting them with their essential needs. The registered manager reviewed staffing levels on a regular basis.

Staff told us about the training they had to make sure they were skilled in their job roles and how they used this training on a day-to-day basis. The registered manager held supervisions and completed competency assessments with staff to help them continually improve.

Relatives felt the service was well-led. One relative said, ‘I think [registered manager] is very good and seems well versed and on board with everything. They are brilliant and keep in touch just to let me know what is going on and I am kept up to date with everything.’ Staff team told us their ideas were listened to and used to drive improvements.